LogoLaView camera App Docs
LogoLaView camera App Docs
Homepage
FAQs
L2 Bulb Security Camera Tips
Y2 White Noise Machine with Wake-up Light Tips
B5 Security Camera Tips
F1 Indoor Camera Tips
Is there an app for PC? / How do I view the camera on my PC?How can I rename my camera as 'living room'?The indicator light is too brightThe image is upside downImage is turning red/pinkCan someone hack my camera?Where can I find the MAC address?How can I set the camera to notify me when there is movement?How do I turn off the advertisement?Solid red light after firmware upgrade and the indicator won't flashWhere is the reset button?There is no power for the camera, it is deadI thought this camera is wireless?Why is there only a screenshot without videos recorded?The camera does not scan the QR code during setupWhy can't I connect the camera to the network?Why did the app notify me when there is no obvious movement?The night vision is blurryWhat is Onvif?Does the F1 camera support 5G?I only need motion detection notifying me from 23:00 to 07:00How do these three night vision modes work?
R18 Outdoor Camera Tips
User Manual
F1 Indoor Camera Tips

Why can't I connect the camera to the network?

Step-by-step network setup and troubleshooting for connecting the LaView F1 camera to Wi-Fi.

If your LaView camera is having issues during setup, make sure your router has a 2.4 GHz Wi-Fi and your phone is connected to it before setup. Make sure your phone, camera and router are as close as possible, then you could follow the steps below to proceed.

  1. Use the provided cable or adapter to power on the camera, press and hold the reset button of the camera until you hear a prompt sound.
  2. Open the LaView app, click the top right add icon, choose Add Device.
  3. Then choose the corresponding camera icon or Smart Camera, click Next if the camera indicator light is flashing.
  4. Input the password of your 2.4 GHz Wi-Fi, check if it is correct, then click Next.
  5. Put the QR code in front of the camera within 6-8 inches, and let it scan.
  6. If you hear a voice prompt, it means scanning is successful and you can click I Heard a Prompt.
  7. Wait for the camera to connect to your Wi-Fi, and the camera indicator light will switch from flashing to solid which means setup is successful.

If your phone can't scan the code, please try another way to pair the cameras:

  1. Open the LaView app - click the top right add icon, choose Add Device - switch from QR code to EZ Mode.
  2. Input the password of your 2.4 GHz Wi-Fi, check if it is correct, then click Next.
  3. Put the QR code in front of the camera within 6-8 inches, and let it scan.
  4. If you hear a voice prompt, it means scanning is successful and you can click I Heard a Prompt.
  5. Wait for the camera to connect to your Wi-Fi, and the camera indicator light will switch from flashing to solid which means setup is successful.

If the cameras still can't connect, please contact us or try to consider the following suggestions:

  1. Restart the router to refresh the DHCP address pool allocation.
  2. Turn off AP isolation in the router's setting page.
  3. Avoid using special symbols in the Wi-Fi password and it's recommended the password should be within 32 bit, and please choose WPA/WPA2/WPASPK instead of WEP as the security mode.
  4. If your router is a dual-band router, please try to turn off 5G Wi-Fi temporarily and only use 2.4G Wi-Fi to have a try.

Related

  • The camera does not scan the QR code during setup
  • Does the F1 camera support 5G?

The camera does not scan the QR code during setup

What to do when the LaView F1 camera will not scan the QR code during the setup process.

Why did the app notify me when there is no obvious movement?

Why the LaView F1 camera sends motion alerts with no visible movement, and how to lower sensitivity.